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Frequently Asked Questions

 

How does it work?

BabbyCam uses a neural network, similar to your brain, that is trained on thousands of baby images in various positions.  This teaches BabbyCam how to recognize and alert you when your baby wakes up, goes to sleep, is crying, has his/her face covered, or makes a sound.  

  

What does "face covered" mean?

This means BabbyCam sees a baby but the nose or mouth may be covered.  Typically this occurs when babies sleep on their stomach and BabbyCam can only see the back of their head.  It also happens when babies maneuver their face out of view.

 

BabbyCam is not recognizing my baby, what do I do?

Make sure the camera has a clear view of your baby's face.  Then enable deep learning in the Settings.  This will allow BabbyCam to train on your baby's face and positions.

When BabbyCam is set up in a new environment, accuracy will improve dramatically in the first 2-3 weeks.  Below is an example that BabbyCam has learned from and fixed.

 

I'm not interested in deep learning, can I still use BabbyCam as a normal baby monitor?

Absolutely.  You can still enjoy all the other features that make BabbyCam special.  

  • A gooseneck camera that flexes to get a perfect angle of your baby.
  • Fast loading video that works cross-platform on iOS, Android, and PC.
  • Digital sound meter to watch your baby silently.
  • Time-lapsed history of your baby to share and review.

 

I can't get BabbyCam connected to my WIFI network.  

BabbyCam connects to WIFI using the stronger 2.4GHz frequency.  Ensure your router provides a 2.4GHz WIFI network, instead of just a 5GHz network.

 

Will BabbyCam work in my country?

BabbyCam comes with a AC 100-240V Type A power adapter.  If the plug does not fit in your power socket, simply add a plug adapter that fits a US Type A plug.

 

I still have questions, how do I get help?

Contact support@babbycam.com.  We are dedicated to supporting parents and their babies by responding quickly.